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The company's numerous work at home job positions is an excellent opportunity for those who want to earn an extra income to supplement their regular paycheck. Most of their agents are hired as employees and not independent contractors, which sets them apart in the industry. You will be able to get a great benefits package, including healthcare and a 401K. Currently, this work from home company is known as “Sykes Home powered by Alpine Access”.
And I have not gotten in trouble yet for taking personal time to go to the washroom. I have seen favoritism and you can recommend friends for this job and you get a bonus and you will see them move up off the phones, however these other jobs really don’t pay you that much anyways. I posted that review last year so I will give an update on how it is it now as now it is over a year since I posted that. Ive trained people for alpine in the past and what I realize some of you act as if you want to be spoonfed… some don’t even know to copy and paste… The job is not for everyone.
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I do realize that my posts mostly focused on the negatives, so I will note some positives about this job. Favoritism – Favoritism is in every job and I don’t know one job that I didn’t work that there was not some form of favoritism. I also want to say when I say scam I mean they don’t make you pay 300 dollars and you never seem again. However Rayna is right in the sense that they are really not upfront how things are.
There is only so much you can do in a classroom, however, your real training comes when you start answering the phones and actually using the systems. My stats have always been pretty good, I don’t have hold times or use wrap up call time. The frustration really is with what the client wants you to say, adding more things and your AHT goes up. And yes this isn’t Alpine’s fault it is the clients, so you are right, need to keep that in perspective. I have to say that all my TL’s have always been willing to work with people on this and the other metrics.
What are the Job Requirements?
Traditionally you only work for one client at a time and can get moved to a new client for a variety of reasons. Pay varies based on the client you are assigned to. Out here in Canada we don’t bid for PTO time, it is unpaid vacation as they give us Vacation pay, however, in the province I am in they are required to give me 2 weeks of vacation a year. And I for one realize that I can’t have it necessarily when I want it like during a black out period, however, I disagree with the way this company does it. At some point it is up to them to ensure that you get the vacation time you are required by law. I have been working for over 20 years and never have I had to use emergency days or apply for LOA to take my vacation.
I have a bad taste in my mouth for Alpine Access. I hear really good things about them from others, I won’t ever bother again. I no longer apply for any job that runs credit check like others have said, it’s just not fair anymore. I passed everything else except credit, had a great interview was so excited. They have a wide variety of different clients and assign you to only one so that you get very comfortable with it. Some are all customer service calls, people calling in to place orders or check on their orders or have questions about their account and some are a little more sales oriented.
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I don't have to worry about dress code or my hair. I am 10 feet from my kitchen and if an emergency happens I am home to help. They are very understanding about family issues and that stuff can and does happen.
You are paid by the hour and are paid by check every two weeks.. I have been here now for 2 years and I will continue to work here. I know I am good at this job even though I have never worked in a call centre before. And yes there is a very high turner over rate and I think too that some people expected the job to be different and yes some do have a sense of entitlement. Like those people that just decide to leave their shift early or just don’t show up for them. I am glad you posted this as I do check back here from time to time.
What will I be doing working for Alpine Access?
Our objective is to create great experiences for our customers, vendors and employees. We help our employees develop their careers and do the work that best suits their talents and interests. I am currently waiting on my background check to receive the green check mark. But I am kind of worried because I didn’t notice they do a credit check until after I had submitted everything. I have terrible credit so I am worried that I will be turned away….
They will change policies but will not update the Visual Knowledge Base . Did your background come back before you started work? Because I am suppose to start tomorrow but mines haven’t came back yet. I got selected for ccp for Rogers waiting for training upto one week ,when will they start training.fed up of waiting . Then I have two kids one is going to school other at home will This be tolerable for me.if they put noise in other room will they tolerate that or terminate job. Personally I thought the training was well done and there was lots of support during the nesting phase.
If you have worked in customer services call center and enjoy it then you will probably fly through promotion at a WAH call center job. But if you just applied to a WAH call center job because you are tired of the 9-5 and you had never work a call center job it is going to challenging. You need to get yourself prepare for a culture shock. Many of these reviews are from people that never work in a call center setting or did work at a call center but didn’t experience the ups and downs. The shortest period that I have been at a call center job is 3 years the longest was 7 years.
I have had some awesome supervisor and so not so awesome supervisor that just comes with the territory; not everybody is going to like you. It is important that you take action for yourself. I just don’t care I’m there to do my job and I’m going to do my job. So let your stats speak and if they give you feedback that you don’t agree with take it with a smile. You never know one day you may have to give someone feedback and they may think the same of you. First, know that if you are offered a position at Alpine Access then you will be required to pay for your own background check.
I know I am probably not the norm, who knows, what will happen a week from now. Believe me I have no illusions about this company. It is also hard to write everything as it would be pages and pages of things I could say that I don’t like about this job. I will do this job till they either can me or I find something else. I don’t have a lot of tech issues but I can still say that when I do I do get paid for them.
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